Effective Date: [Insert Date]
Aquinox Labs is committed to providing high-quality research products and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.
Research Use Only
All products sold by Aquinox Labs are intended strictly for laboratory and research purposes only and are not approved for human or veterinary use.
Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled.
Refund Policy
We do not offer refunds for:
- Change of mind after purchase
- Improper handling or storage of products
- Products used or opened after delivery
Refunds may only be considered if:
- The product is damaged during shipping
- The wrong item was sent
- The product is proven defective upon arrival
All refund requests must be submitted within 48 hours of delivery with valid proof (photos/videos).
Return Policy
Due to the nature of research materials, we generally do not accept returns. If a return is approved, the item must be unused, unopened, and in its original packaging.
Shipping Issues
We are not responsible for delays caused by courier services, customs, or other external factors beyond our control.
Processing Refunds
Approved refunds will be processed within 5–10 business days to the original payment method.
Contact Us
For refund or return requests, please contact:
Email: support@aquinoxlabs.com
Website: www.aquinoxlabs.com
